The best way to contact our customer service is by mail at firstname.lastname@example.org or via our Contact form. We usually reply within 24 hours and try to provide you with a solution to your problem as soon as possible. Please remember to include your order number as a reference in the email.
Questions about the payment options
We offer you various payment methods: Sofortüberweisung, credit card, PayPal (credit card, direct debit, bank transfer), payment in advance, cash payment, invoice via Klarna.If you select the "Sofortüberweisung" option, you have the option of online banking to use. So you can pay quickly and easily. Payment by credit card or PayPal also enables us to book your payment quickly and securely. This way we can send you your favorite products as soon as possible. Of course you can also pay in advance. In this case, all you have to do is request a transfer from your bank. Depending on the bank, it can take up to 3 days for the transfer to reach us. Please note that we can only ship the products after we have received the payment! After proper receipt of payment, you will of course immediately receive a confirmation email with the invoice, which has already been paid. The cash payment option allows you to pay your invoice amount in cash upon agreement when picking up the goods, so that you do not have to make an online payment. Please note: In exceptional cases, the PayPal software may not work properly and the purchase cannot be completed. You then have the option of sending us the corresponding amount via PayPal to the address email@example.com. With the invoice via Klarna option, we will send you the goods after receipt of the order. You will then receive an invoice from Klarna, which must be paid within 14 days. Which payment method is the best? Every customer understandably wants to have their goods as quickly as possible. That's why most people pay by credit card, PayPal or Sofortüberweisung. This way we can check off your payment quickly and send your products straight away. In the case of a prepayment transfer, we first have to wait until we have received the payment. This can take up to 3 working days. We therefore recommend that you pay by credit card, PayPal or Sofortüberweisung.
Every customer understandably wants to have his goods as soon as possible. That's why most people pay with credit card, PayPal or Sofortüberweisung. This way we can quickly check off your payment and ship your products immediately.With a prepayment transfer, we must first wait until we have received the payment. This can take up to 3 business days, so we recommend that you pay by credit card, PayPal or Sofortüberweisung.
If you want to pay in advance, please transfer the amount to the following account:
(ATTENTION! Klarna customers will receive a separate invoice from Klarna itself).
Kontoinhaber: K-Innovations GmbH
IBAN: DE13 5059 2200 0005 5644 76
Please enter your name and the order number in the "reason for payment" field.
We will confirm the receipt of payment by bank transfer with an order confirmation and a shipping confirmation..
It is possible to send money via PayPal and not just have it debited. You can enable this by entering the email address firstname.lastname@example.org.
If you have any questions, please send us an email to email@example.com and we will be happy to send you a new payment request via PayPal.
If your credit card is still valid and you have filled out everything correctly, but the payment by credit card still does not work, contact your credit card provider - payment may be refused for security or other reasons.
In In the meantime you can place the order again and simply switch to another payment method in order to receive the products as quickly as possible. Again, you don't have to worry about receiving the products twice or having them deducted from your account. We'll keep an eye on it and take care of it. If you have any questions, you can send us an e-mail quickly and easily to firstname.lastname@example.org a> contact.
If you have chosen the payment method "purchase on account" (with Klarna), our partner Klarna grants you a payment period of 14 days from receipt of the invoice. Please note that if you choose the payment method "purchase on account" (Klarna), the amount due must be paid directly to our partner Klarna. The invoice will be sent to you directly by Klarna via email shortly after receiving the shipping confirmation. All necessary payment details (IBAN, BIC, reason for payment, etc.) can be found directly on the Klarna invoice. Klarna is always available for questions about your invoice or the payment process. You can reach the customer service online via www.klarna.com/de/kundenservice or by telephone under 0221 6695 0110.
Shipping & Return Shipping Questions
We ship all our packages with the international logistics market leader DHL. We can track every package with a tracking code to make sure where your goods are.
Yes, with DHL it is also possible to have items delivered to Packstations. You will find out exactly how this works here.
Yes! As soon as we have handed over the package to DHL, you will receive an e-mail from us. In this e-mail you will find a DHL tracking code, with which you can track your package on www.dhl.de live. So you always know exactly where your package is.
In your shipping confirmation you will find a DHL tracking code, with which you can see exactly where your shipment is. Nevertheless, something can go wrong with a shipment (e.g. a number error in the address). In this case, we ask you to contact us - preferably at email@example.com.
First check if the goods are undamaged. If the goods are damaged, it is of course really annoying and we are very sorry. You should then next take 1-2 photos of the products and send them to us by mail, so that we can in turn contact our warehouse and the post office. We will then take care of finding a solution for you as soon as possible.
In addition to the statutory right of withdrawal, you have the option to return your received goods to us up to 30 days after receipt, provided they are intact and still in their original packaging. For this purpose, we ask you to write us a short e-mail. You can then choose whether you want to receive another product or simply have your money back. You will receive your money as soon as the package has arrived and we have checked the goods. The return processing can take about 10 business days.